Case Studies

Protecting your car

Jess had been working hard for years to save for her dream car - so when she finally bought it, she knew she needed to cover it correctly.

At a glance

Driver under 25, North-West Tasmania

Vehicle cover, additional drivers, specialist repair

Repairs to own car, damage to third-party vehicles, towing and transportation, rental car costs

The story

Jess* and her mum were on their way to lunch when the car in front of them stopped abruptly to avoid an animal. Jess’ mum ran up the back of the car in front, causing damage to both vehicles.

After pulling over and exchanging details, we were contacted and able to assist her with the towing of her vehicle and organise it to be sent to a repair shop for assessment.

Luckily, Jess advised us that her mum drives her car occasionally. We included her mum as an additional driver on the policy – ensuring everyone was covered, including the other driver and their car.

Having a car is a must for Jess, as she needs one for work - so we were able to add a rental car to her policy to ensure she could stay on the road still while her car was being repaired.

You’d be surprised to learn that 1 in 5 car owners risk not having the right insurance because they don’t read their policy document properly. It’s always important to let us know all the circumstances regarding your policy. Had Jess not let us know about her mum, or that she would require a rental car, her situation would have ended very differently.

*Name changed for privacy reasons

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