Case Studies

Protecting your business online

The risk from computer hacking or data breaches is a real and growing threat. Our cyber protection insurance can help protect your business from financial impacts.

At a glance

Small business - selling products online

Website, records, other business data

Cyber extortion, business interruption losses, crisis management expenses

The story

Stefan* has a small business selling local products and runs a website to promote his products online. He opened an unassuming email attachment that he thought was from a potential customer – but the email attachment was infected with a ransomware virus.

The hackers blocked all access to Stefan’s computer systems and data, and wouldn’t grant access unless he paid a ransom.

Rather than paying the hacker and opening up his business to further extortion attempts, Stefan hired an external IT consultant to recover his backup data and files, and upgraded his antivirus software.

This process meant Stefan had to close his business, losing revenue and affecting his reputation with customers.

However, Stefan had consulted us when he opened his business and had taken out cyber protection insurance with full cover.

He was able to claim costs associated with the closure of his business, hiring the IT consultant, and recovering records and business data.

This policy allowed Stefan some peace of mind during a stressful and upsetting time, freeing him up to concentrate on the rest of his business – and he was able to open again within a week.

Often, we don’t consider the risks of our online activities. Let us help you select the most appropriate level of cyber protection insurance to protect you and your business.

*Name changed for privacy reasons 

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